Privacy Policy

Introduction

Welcome to strategically.co ("the Website") and ai.strategically.co (“the App”). At Strategically, we are committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our Website, App and services.

By using the Website and App, you consent to the practices described in this Privacy Policy.

What Information Does Strategically Process or Collect?

We process or collect information to provide, build, protect, improve, and promote our products. The information we collect includes account and payment information you provide, as well as log data and device information that we collect automatically. 

Here are the categories of information we collect or process:

• Account information when you sign up for an account, which includes your email address, phone number, password, name, and email preferences. If you sign up through a third-party service, like Google or Apple, we’ll collect the information from them that you authorize. 
• Payment information if you are a paying customer, which includes payment transaction history and limited payment card information. If you use PayPal, the Google Play Store, the Apple App Store, or another payment processor to finalize and pay for your order, you will provide your payment information directly to those providers, not us.
• Log data and device information, which includes internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, and operating system and platform.
• Sales and support data, which is the personal information you share with us when you interact with our customer support and sales teams. 
• User content, which consists of all the text and documents that you upload, enter, or otherwise transmit when you use our products. 
• Usage data, which includes information about how you use and interact with our products. For example, we collect usage data to provide you with weekly activity reports. 
• Cookie information and other identifiers to enable our systems to recognize your browser or device and provide, protect, and improve our products. 
• Third-party information, such as data about organizations, industries, lists of companies that are customers, website visitors, marketing campaigns, and other matters related to our business from affiliates and subsidiaries, our partners, or others that we use to make our information better or more useful. This data may be combined with the other information we collect and might include aggregate-level data, such as which IP addresses correspond to zip codes or countries. Or it might be more specific: for example, how well an online marketing or email campaign performed.
• Other information you provide directly to us. You may have the option to submit additional information as you use our products. For example, you may choose to participate in surveys where you can provide feedback on the product.

How Does Strategically Use Personal Information?

We use your information to provide, build, protect, improve, and promote our products. The way we use your information depends, in part, on how you use our products and what preferences you set.

We use your information for the following specific purposes:

• Providing Strategically products and services to you. We use data to operate our products and provide a rich, interactive experience. For example, we process your user content to show you appropriate writing suggestions.
• Providing support to you. We need personal information to resolve issues that you encounter with our products. For example, if you contact our support team, we may need access to account information in order to respond to your request.
• Troubleshooting and debugging our products. We need data to resolve technical issues that arise with our products. For example, we use log data to track outages.
• Building and improving our products. We’re continually developing new methods to make our products smarter, faster, more secure, and more helpful. We use data to help us do so. For example, we refer to usage data to help us decide what new features to build.
• Processing payments. If you are a paying customer, we need payment information to enable your transaction.
• Promoting our products. We use data to send promotional communications. For example, depending on your location, we may use account information to send you marketing emails about new products or offers, from which you can unsubscribe. 
• Ensuring our and our users’ safety and security. We need personal information to protect Strategically against fraud and abuse. For example, we may need to use your account information to verify your activity and protect against malicious, deceptive, or illegal activity.
• Supporting and selling our products. We use sales and support data to promote and sell our products to you and to provide you with support. Some of these activities are provided by service providers with whom we have contracted.
• Complying with legal obligations. We use personal information where required by law or where we believe it is necessary to protect our or others’ legal rights. For example, we may process account information to help you exercise your data protection rights.

How Does Strategically Secure and Store Personal Information?

Strategically retains personal information for as long as necessary to provide our products or services to you, to complete the transactions you have requested or for other legitimate purposes such as to comply with our legal obligations or resolve disputes.

When it comes to user content, by default, we process user content associated with your account to provide services to you (for example, writing suggestions). After that, if you did not choose to retain that content, we either delete or de-identify it. With the the content creation app, we will store documents you create until you delete them. 

With Whom Does Strategically Share Personal Information?

We don’t sell your personal information. We do share your information with certain third parties, as described below, to provide, build, protect, improve, and promote our products and as required by law.

• Trusted service providers. We use service providers like Amazon Web Services to provide, protect, promote, and improve our products. These trusted third parties are bound by agreements that require them to follow our data privacy and security requirements and only use your data in the way we tell them to. 
• Government agencies, regulators, and other authorized third parties. We may disclose your information to governmental agencies, regulators, and other third parties if we determine that such disclosure is reasonably necessary to (a) comply with any applicable law, regulation, legal process, or appropriate governmental request; (b) protect any person from death or serious bodily injury; (c) prevent fraud, harm, or abuse of Strategically or our users; or (d) perform a task carried out in the public interest.

Exercising Your Data Rights

You have a number of ways to interact with the personal information that Strategically processes, including requesting a record of your information, updating or correcting it, and deleting it.

• Request a personal data report. You can submit an access request for your data by submitting a request to customersuccess@strategically.co.
• Correct or update your data. You can update your name, email address, and language preference through your Strategically account settings. 
• Stop us from processing your personal information. You can ask us to stop using your personal information for marketing emails by clicking “unsubscribe” on the emails you receive. To stop all processing of your personal information, you can send a request to customersuccess@strategically.co to delete your account. 
• Delete your data. You can send a request to customersuccess@strategically.co to delete your account and data.
• Move your data out of Strategically. You can download the documents you’ve created in your Strategically account by exporting a CSV.
• Lodge a complaint. If you’re based in the EEA, Switzerland, or the UK and think that we haven’t complied with data protection laws, you have a right to lodge a complaint with your local supervisory authority.

When and How Will Strategically Update this Policy?

We stand behind the promises we make and will never materially change our policies and practices to make them less protective of your information without giving you advance notice. You must keep your email address up to date because we may use that email address to provide you with notice of any updates. We may also provide an update via an in-product notification. When our business or privacy regulations change, we will update this Privacy Policy accordingly. You should check this Privacy Policy page to see recent changes.

Contact Information

You can contact us with any questions relating to this Privacy Policy by emailing customersuccess@strategically.co, or by contacting us via postal mail at Strategically Digital Marketing Ltd, 19 Bondgate Green, Ripon, HG4 1QW.